Refund Policy

Who we are

Remark is an independent product established in the United Kingdom. Contact: [email protected].

30-day refund guarantee

You may request a full refund within 30 days of your initial purchase or renewal. Simply contact us at [email protected] and we will process your refund promptly.

How refunds work

• Annual licenses: Request a refund within 30 days of purchase or renewal. You will receive a full refund.
• Lifetime licenses: Request a refund within 30 days of purchase. Full refund, no questions asked.
• Processing time: Refunds are typically processed within 5-10 business days. The refund will appear on the original payment method.

After a refund

Remark validates licence keys entirely on your device and has no app account or online activation service, so we cannot remotely disable an installed key or delete anything from your Mac. When a full refund is processed, your licence terminates and you must stop using the refunded licence. Your existing transcripts, meetings, and other local files remain on your device.

Cancellation

For annual licenses, you can choose not to renew. When your license expires:

• Your license remains active until the end of your current annual period.
• After the period ends, the app enters read-only mode.
• No further charges will be made.
• Your data remains on your device. Nothing is deleted.

How to request a refund

Email [email protected] with your purchase email address. That's it. No forms, no hoops, no phone calls.

Payment processor

All payments are processed by Paddle, our Merchant of Record. Paddle handles billing, tax, and refund processing. Your payment details are never stored by Remark.